Terms of service

Terms of Service

Welcome to The Happy Wick Candle Company,

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully.

⸻

1. Orders & Payment

    •    All orders are subject to acceptance and availability.

    •    Payment must be completed at the time of purchase through our accepted methods (Shopify Payments, credit/debit cards, PayPal, etc.).

    •    Prices are listed in USD and may change without notice.

⸻

2. Shipping & Delivery

    •    Orders are processed within 2–4 business days.

    •    We ship using USPS First-Class Mail, Priority Mail, or Priority Mail Express. Estimated delivery times are:

    •    First-Class Mail: 3–5 business days

    •    Priority Mail: 1–3 business days

    •    Priority Mail Express: 1–2 business days

    •    Delivery delays may occur due to USPS service issues, weather, or other unforeseen circumstances.

    •    Once USPS confirms delivery, we are not responsible for lost or stolen packages.

⸻

3. Returns & Refunds

    •    All sales are generally final, as our products are handmade.

    •    If there is an issue with your order (wrong item, damaged product, etc.), please contact us within 3 days of delivery at [your business email] with a photo and description of the issue.

    •    We will do our best to resolve the issue, including offering a replacement or refund when appropriate.

⸻

4. Product Use & Safety

    •    Our candles are made for intended use only.

    •    Always follow candle safety guidelines, including never leaving a burning candle unattended and keeping it away from flammable objects.

    •    We are not liable for any accidents or injuries caused by improper use.

⸻

5. Intellectual Property

    •    All content on our site, including images, text, logos, and designs, is owned by The Happy Wick Candle Company 

    •    You may not copy, reproduce, or sell our content without written permission.

⸻

6. Limitation of Liability

    •    The Happy Wick Candle Company is not responsible for indirect, incidental, or consequential damages arising from the use of our products or services.

    •    Our liability is limited to the purchase price of the product.

⸻

7. Governing Law    •    These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

⸻

8. Contact Us

If you have questions or concerns regarding these Terms, please contact us at:

Email:support@thehappywickcandleco.com